Protection of passengers’ rights in the field of transport services under the laws of Ukraine and the Republic of Kazakhstan

Abstract

The article compares the legislation of Kazakhstan and Ukraine in the field of legal regulation of contract for the carriage of passengers and luggage. The authors analyzed the legal rules ensuring the protection of passengers’ rights in the field of transport services, that is, the provision of passenger and luggage transportation services enshrined in the laws of Ukraine and the Republic of Kazakhstan. The rights of passenger - consumers of services for transportation by road, rail and air transport are considered as well. Case study of passenger rights’ violation and practice-oriented materials of the Main Transport Prosecutor's Office of the Republic of Kazakhstan on application of legislation aimed at protecting the rights and legitimate interests of passengers have been also analyzed. New approaches to the study of this problem are expressed in theoretical concepts formulated by the authors, as well as in the system of proposals aimed at the improvement of civil and transport legislation.